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Engineering · full time

Field Support Engineer

New York City preferred
Engineering
full time
Reports to Founder and CTO

Act as the front-line technical expert for enterprise deployments of AlgoX2, guiding installations and handling live troubleshooting.

Responsibilities

  • Act as the front-line technical expert for enterprise deployments of AlgoX2
  • Guide installs on-prem and in cloud Kubernetes, including TLS and ACLs, and migrations from Kafka, Redis, or MQTT
  • Handle live troubleshooting, performance tuning, and upgrade planning
  • Capture customer feedback to improve product and documentation

Requirements

  • Solid background in systems integration on Linux, Kubernetes, and Helm
  • Familiarity with messaging or streaming systems such as Kafka, MQTT, NATS, or Redis
  • Clear communication with customer engineering teams
  • Willingness to travel occasionally for onsite work or remote support windows

Compensation

  • Competitive salary plus early employee equity
  • High visibility in a small team where your input shapes the roadmap, reporting to the Founder and CTO
  • Room to grow into customer success, sales, or product as the company scales

Ready to apply?

Email your resume and a short note to careers@algox2.com. No forms, results matter.